Privacy Policy

1. Introduction

Mystitch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment information when you place an order or contact us.
  • Account Information: If you create an account, we collect login credentials and preferences.
  • Device Information: IP address, browser type, operating system, and other technical details when you visit our site.
  • Usage Data: Pages viewed, time spent on the site, and interactions with our website.
  • Cookies: Small text files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payment.
  • Provide customer support and respond to inquiries.
  • Send updates about orders, promotions, or important policy changes.
  • Improve our website and services by analyzing user behavior.
  • Comply with legal obligations and protect against fraudulent activity.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party partners who assist with payment processing, shipping, marketing, or analytics.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand user behavior to improve our services.
  • Marketing Cookies: Used to deliver personalized ads.

You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

7. Security Measures

We implement industry-standard security measures to protect your personal information, including encryption and secure servers. However, no online transmission is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to your personal data.
  • Deletion: Request deletion of your personal data.
  • Restriction: Limit how your data is processed.
  • Objection: Object to certain types of data processing, including marketing.

To exercise these rights, contact us at [your contact email].

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to remove it.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Please review it regularly to stay informed.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]