Terms and conditions of sale

General Sales Conditions for Mystitch

1. Introduction

These General Sales Conditions govern the sale of products offered by Mystitch ("we," "us," or "our") on our website. By placing an order, you agree to these terms and conditions.

2. Products

All products offered on our website are described as accurately as possible. However, slight variations in color, size, or design may occur due to display differences or product updates.

3. Prices and Payment

  • Prices: All prices are listed in [Currency] and include applicable taxes unless stated otherwise. Delivery charges are not included and will be calculated during checkout.
  • Payment Methods: We accept [list of payment methods, e.g., credit/debit cards, PayPal, etc.]. Full payment is required at the time of purchase.

4. Orders

  • Order Confirmation: After placing an order, you will receive an email confirmation. This email does not guarantee product availability.
  • Order Changes or Cancellation: Orders can only be modified or canceled if they have not yet been processed for shipping. Contact our customer service as soon as possible for assistance.

5. Delivery

  • Shipping: We ship to [list regions/countries] using trusted carriers. Delivery times and costs vary depending on the destination.
  • Delays: While we strive to meet delivery deadlines, unforeseen delays may occur. We are not responsible for delays caused by the carrier or external factors.
  • Damaged or Lost Items: If your product arrives damaged or does not arrive, contact us within 7 days of the expected delivery date for assistance.

6. Returns and Refunds

  • Eligibility: Returns are accepted within 14 days of delivery for unused and undamaged products in their original packaging.
  • Refund Process: Once the returned item is inspected, we will issue a refund to the original payment method within 10 business days. Shipping costs are non-refundable.
  • Return Shipping: The customer is responsible for return shipping costs unless the product was defective or incorrect.

7. Warranty

Our products are covered by a [duration] warranty against manufacturing defects. This does not cover damages caused by misuse, accidents, or normal wear and tear.

8. Liability

We are not liable for any indirect or consequential damages resulting from the use of our products. Our liability is limited to the purchase price of the product.

9. Privacy

We respect your privacy and handle your personal data in accordance with our [Privacy Policy]. By placing an order, you consent to the collection and use of your information for order fulfillment.

10. Governing Law

These terms are governed by the laws of [your country/region]. Any disputes will be resolved in the courts of [jurisdiction].

11. Contact Us

For any questions or concerns regarding these terms or your order, contact us at:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]