Refund Policy
1. Overview
At Mystitch, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward refund process. This Refund Policy outlines the terms under which you can request a refund or return.
2. Eligibility for Refunds
You may request a refund or return under the following conditions:
- The product is unused, undamaged, and in its original packaging.
- The request is made within 14 days of receiving the item.
- The product was defective or incorrect upon delivery.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Products that show signs of use, wear, or damage caused by the customer.
- Items returned outside the 14-day window.
- Custom or personalized items, unless they are defective or incorrect.
4. Return Process
- Contact Us: Email our customer service at [your email address] with your order details and reason for return.
- Approval: Once approved, you will receive instructions on how and where to return your item.
- Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. Ensure the package is securely packed and trackable.
- Inspection: Once we receive and inspect your return, we will notify you of the status of your refund.
5. Refund Process
- Refunds will be issued to the original payment method within 10 business days after we approve and process your return.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
6. Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receipt. Provide clear photos of the issue, and we will arrange a replacement or refund at no additional cost.
8. Contact Us
For questions or assistance with a return or refund, reach out to us at:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]
By purchasing from Mystitch, you acknowledge and agree to the terms outlined in this Refund Policy. We are here to help and ensure your shopping experience is smooth and satisfactory.