Refund Policy

1. Overview

At Mystitch, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward refund process. This Refund Policy outlines the terms under which you can request a refund or return.

2. Eligibility for Refunds

You may request a refund or return under the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • The request is made within 14 days of receiving the item.
  • The product was defective or incorrect upon delivery.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that show signs of use, wear, or damage caused by the customer.
  • Items returned outside the 14-day window.
  • Custom or personalized items, unless they are defective or incorrect.

4. Return Process

  1. Contact Us: Email our customer service at [your email address] with your order details and reason for return.
  2. Approval: Once approved, you will receive instructions on how and where to return your item.
  3. Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. Ensure the package is securely packed and trackable.
  4. Inspection: Once we receive and inspect your return, we will notify you of the status of your refund.

5. Refund Process

  • Refunds will be issued to the original payment method within 10 business days after we approve and process your return.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receipt. Provide clear photos of the issue, and we will arrange a replacement or refund at no additional cost.

8. Contact Us

For questions or assistance with a return or refund, reach out to us at:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]

By purchasing from Mystitch, you acknowledge and agree to the terms outlined in this Refund Policy. We are here to help and ensure your shopping experience is smooth and satisfactory.